Once your payment has been processed, we make it our priority to dispatch your order by the following business day. Expected delivery time is 5-7 working days after ordering and paying (7-10 days for WA and remote areas), although quite often it is sooner.
You will receive an email once your order is dispatched, allowing you to track delivery online (allow 24-48 hours for tracking information to be available).

There are 2 ways to do this.
Option 1: Log in to your account on www.hoselink.com.au, go to the order you want to track and click ‘Track’. This will show the tracking information and you can click directly from this page to the Australia Post website with the tracking information. Alternatively, you can copy and paste the tracking number into the carrier’s website.
http://auspost.com.au/track
Option 2: Click the link in the email you received notifying dispatch of your order. This will take you directly to the relevant tracking information. Please allow 24-48 hours for tracking information to be available.

Yes, we can. Australia Post will deliver to PO boxes.

If your order hasn’t arrived by the estimated delivery date on your order confirmation email:

• Check we have the correct delivery address for your order and your contact details are up to date by logging into your account.
• Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office.
• Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch.

If you still can’t find your parcel, please contact our Customer Care team on 1300 900 617 so we can investigate further.

All orders are sent with Australia Post eParcel.

No, we currently only deliver within Australia.
Unfortunately we are unable to send orders to New Zealand at this time.

You order will be delivered by Australia Post. They are unable to provide a delivery time or delivery window.

By default, all orders will require a signature. This is to ensure the safety and security of your purchases. However, If you have set up a FREE Australia Post My Post Account you will receive an email/SMS during the delivery process providing an option to redirect to another address or safedrop at your house. You can choose this option at your own liability.

Australia Post will attempt delivery and if you are not at home, they will leave a card indicating which post office you need to pick the item up from. The only exception to this is if you have selected to ‘safe drop’ direct with Australia Post.